General Questions

Projects, Pricing and the little details

Once your project has started we will be in regular contact to keep you in the loop with the progress on your project. Each project has varying turnaround times depending on the service you require. If you ever need to get in contact with us you can drop us an email to find out the status of your project at

If you need to cancel a project for whatever reason please let us know as soon as possible. We will need to charge for any work already carried out after we received your approval to proceed, but of course, if we haven’t started then there will be no charge.

Depending on the size of the project and the initial brief given, a meeting isn’t necessary and the work is completed with only discussions over phone, email or other. Doing this allows us to maintain a fast workflow in turn allowing us to provide the pricing structures that we do.

Sometimes we have clients that require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and whether we have other jobs in our project queue. These jobs are usually subjected to an additional rush charge on top of the cost of the design service requested. Our current rush charge for graphic design services is £80.

Once we have finished your project and you are completely happy we will send you an invoice. You can pay us via BACs transfer.

Copyright for all work carried out by Brio Media transfers to the client as soon as the final invoice has been payed in full. We do, however, reserve the right to use any work for promotional purposes such as posts for our social media channels as well as in our portfolio.

Putting a fixed cost on any of our services is tricky because each and every client and project is different. We like to listen to your requirements first and then provide you with an accurate quote that outlines everything that we’re going to do for your project. If you would like to discuss your project with us and obtain a quote please don’t hesitate to email us on

Absolutely! We’re always happy to help no matter your situation. If you can’t pay all in one go for your project then we can set up a payment plan to spread the cost over a period of time of your choice. We want to make sure everyone can benefit from awesome design so please do ask if you’d prefer to pay via a payment plan.

Web Design Questions

Websites, Hosting and Search Engine Optimisation

You the client are responsible for supplying content for your website. We can help you to generate content if you require it. We work closely with a local copywriter that has the expertise to write content for websites. If you require this service then we’d be more than happy to ask them for a quote to help you with your website content.

Web hosting is required in order to get your website online. It’s the place where all the files of your website live. It is like the home of your website on the Internet.

We mainly build our websites on a WordPress platform. This is used by millions of small and large businesses and makes your web presence future proof as it’s always getting updates and in constant development. WordPress is an extremely powerful, customisable and open source platform.

WordPress is a great website platform for a variety of websites. From blogging to e-commerce to business and portfolio websites, WordPress is a versatile content management system. Designed with usability and flexibility in mind, WordPress is a great solution for both large and small websites.

No. It can be accessed from any web browser anywhere.

Absolutely! If you need your website redesigning that’s fine. We do however start from scratch. We aren’t able to take your current website files and edit those.

Most search engines will find your site naturally, through links to your site from other sites. Google especially relies on your incoming links to determine popularity and relevance.

All of our website are mobile responsive meaning you will have fluidity between all devices, however your visitors can see some things differently depending on their browser, screen resolution settings and devices.

All of our websites are built on the WordPress platform, this means you have full control of your site once complete. If you don’t feel confident in making changes, and wish to make changes infrequently, we can carry our these changes for a small charge otherwise you can sign up to our maintenance package at £25 per month.

All of our websites are created with search engines in mind. However the rank of your website is wholly dependent on any SEO or online marketing you have applied to your site, please keep in mind that whilst our sites are search engine friendly SEO is required to rank very high up in the search engines.

Depending on the complexity and website package, it’s difficult to give an estimate of timeframes without knowing your requirements. Most websites we build can take between 30 – 60 days to complete however If you have a deadline, we will work hard to meet it. 

Graphic Design Questions

Branding, Final Designs and Printing

After we have received your initial enquiry we’ll be in touch to discuss your project further. We like to understand every aspect of your business so don’t be surprised if we ask lots of questions.

Once we know which services you’ll require from us we’ll send over an estimate for you to approve outlining everything we’re going to do for your project. From here, after approval from you we’ll get started on first drafts.

When we’ve finished creating the first drafts we’ll send them over for your feedback. At this stage you’re able to amend the design and the content. Upon receiving your feedback we’ll get started on creating a second draft.

Following on from this we’ll send you over the final draft in which you can make small changes to the content. After these final changes a final design will be created and sent over for approval. If the job is going to print we can help arrange this with our trusted suppliers.

When the project is completed an invoice will be sent to you. Once the balance has been settled the final project files will be sent over.

The main software packages we use are Adobe Illustrator, Adobe Photoshop & Adobe InDesign, if you have access to those software packages we use then absolutely.

Once we have received your final payment for the project, we will supply all electronic files via email or a link to our Dropbox for files that exceed the attachment limit. For print jobs, you will receive high resolution PDFs which can either be taken to a printer of your choice or we will arrange print for you on your behalf with our trusted print suppliers.

Yes, we have a number of trusted printers that we use for our projects. We can also give you the print ready files if you would prefer to source your own printers.

YES, you get the SVG, EPS (vector), jpeg & png files.

Our awesome clients

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